Code Black Service

Government at every level provides crucial services to its constituents, sometimes without the option of refusing service to those who abuse and aggress against the staff trying to help them. Problem behaviour is that which causes offence, fear or trauma. This behaviour from current or past staff, clients of services and members of the general public with a grievance can be time consuming and expensive. 


Code Black seeks insights into the underlying drivers of the problem behaviours, focusing on the patterns of escalation, the potential reinforcers and risks of persistence, sexual harassment and assault, violence and self-demise. This work helps senior government managers who want to ensure staff safety and welfare choose effective and efficient delivery of public services, meeting KPI’s and performance targets and avoiding damaging publicity for their department by minimising reputational risk through negative media from poorly informed processes and a lack of defensible decision making.

Tackling Aggression

Forensic psychology operates at the intersection of mental health, policing and the law. Forensic psychologists have specialised training in mental health and the law.

Forensic psychologists can work with both offenders and victims of crime, as well as those who are at risk of escalating to more serious offending. The majority of intervention programs are designed with the offender in mind, not those who have borne the brunt of the behaviour and are left with few to no skills to cope or move forward.

Code Black has extensive experience working with those who have perpetrated harms on others. An often overlook need however was the support that those targeted, the victims, required with limited expertise and services being available to actively intervene.


Solutions Focused

All consultations aim to deliver an effective solution ​for clients, that are practical. Our preferred approach is one of utilising agile deployment practices that enable scaling response to the requirements of the case.​

Case Examples...


Unmanageable Employees - Insight and Strategies


Safe Work - Psychological Safety & Compliance


Aggressive Clients / Former Employees

We acknowledge the Aboriginal and Torres Strait Islander People and acknowledge them as traditional owners of the land upon which we live and work. We pay our respects to their elders, past and present, and future.

Charter of Human Rights

Freedom of Information


Mail: PO Box 1198 Darling, Victoria, Australia 3145

We kindly request that all contact in the first instance be via email.

© 2020 Code Black Threat Management